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People Cannot Hear Me
People Cannot See Me
I Cannot Hear Anyone
I Cannot See Anyone
If Others Cannot Hear You
1. Make sure your microphone is not muted
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls mic.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls mic.png)
2. Check your devices by clicking ellipses>Show device settings
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls dots.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls dots.png)
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls ds.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls ds.png)
Ensure that the correct microphone is selected as your device
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/deviced%20settings%20mic.png)
If the microphone is picking up your voice, the levels will be shown
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/miclevels1.PNG](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/miclevels1.PNG)
If Others Cannot See You
1. Make sure your camera is on
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls cam.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting controls cam.png)
2. Check your devices by clicking ellipses>Show device settings
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting%20controls%20dots.png)
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting%20controls%20ds.png)
Ensure that the correct camera is selected as your device
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/deviced settings cam.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/deviced settings cam.png)
If You Cannot Hear Others
1. Check your devices by clicking ellipses>Show device settings
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting%20controls%20dots.png)
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting%20controls%20ds.png)
Ensure that the correct speakers selected as your device and are turned up
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/deviced%20settings%20speakers.png)
2. Check Windows volume by clicking the speaker icon the on the taskbar
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/windows%20volume1.png)
3. Check Volume Mixer by right clicking on the speaker icon on the taskbar and clicking Open Volume mixer
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/windows volume3.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/windows volume3.png)
Ensure that Teams is neither muted nor at a low volume
![/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/windows volume2.png](/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/windows volume2.png)
If You Cannot See Others
1. Check that incoming video is turned on by Clicking ellipses>Turn on/off incoming video
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting%20controls%20dots.png)
![](https://www.hendrix.edu/uploadedimages/Campus_Resources/Technology_Services_and_HelpDesk/HelpDesk/Articles/meeting%20controls%20iv.png)
If incoming video is turned off, the option will appear like this